TERMS OF SERVICE

Welcome to Asian Glow. In these Terms, "we," "us," and "our" mean Asian Glow, and "you" means any person who visits our website or social pages, or buys from us. We operate this online store and offer our skincare products, content, and related services (together, the "Services").

These Terms of Service, together with our Return & Refund Policy, Shipping Policy, and Privacy Policy, explain your rights and responsibilities when using the Services. Please read them carefully. By browsing our store or placing an order, you agree to be bound by them. If you do not agree, please do not use our Services.

SECTION 1: ELIGIBILITY AND ACCOUNTS

You must be at least 18 years old, or the age of majority where you live, to place an order. If you are younger, a parent or guardian must place the order and take responsibility for its use.

When ordering, you may need to give us your name, phone number, email, and delivery address. You confirm that everything you provide is accurate, current, and complete. If you create an account, you are responsible for keeping your login details secure and for all activity under your account. Accounts may not be shared, sold, or transferred.

SECTION 2: OUR PRODUCTS

We take care to describe and photograph our products accurately. However, colors, textures, and packaging may look slightly different on your screen depending on your device and settings.

Skincare results vary from person to person based on skin type, age, lifestyle, climate, and consistency of use. We do not promise that any product will deliver a specific result or timeline. Product details, ingredients, formulas, and packaging may change without notice. We may limit quantities per customer or discontinue any product at any time.

SECTION 3: SAFE USE AND HEALTH NOTICE

- Our products are cosmetic and are not intended to diagnose, treat, cure, or prevent any medical condition.
- Content on our website and social media is for general information only and is not medical advice.
- Always read the ingredient list and instructions before use.
- Do a patch test on a small area before first use.
- Stop using a product immediately if irritation occurs and seek medical advice if needed.
- If you are pregnant, nursing, have allergies, or have a skin condition, consult a doctor or dermatologist before using new products.
- Store products as directed, away from heat and direct sunlight, and keep them out of reach of children.

You use our products at your own responsibility and judgment.

SECTION 4: PLACING AN ORDER

Placing an order is an offer to buy. A sale is only complete once we confirm and accept your order. We may decline, limit, or cancel any order at our discretion, for example due to stock issues, pricing errors, suspected fraud, or incorrect details. If this happens, we will try to contact you and refund any payment made.

Please check your order carefully before confirming. Once an order is processed or dispatched, we may be unable to change or cancel it. Orders are for personal use only and not for resale.

Returns, exchanges, and refunds are governed solely by our Return & Refund Policy.

SECTION 5: PRICES AND PAYMENT

All prices are shown on our website in the currency displayed at checkout and may change without notice. The price you pay is the price displayed when you place your order. Unless stated otherwise, prices do not include delivery charges or applicable taxes.

Promotions, discounts, and vouchers are subject to their own conditions. If promotion terms conflict with these Terms, the promotion terms apply.

You confirm that your payment details are correct and that you are authorized to use the chosen payment method. For Cash on Delivery orders, you agree to accept and pay for the parcel on delivery. Repeated refusal of COD parcels may result in future orders being declined.

SECTION 6: SHIPPING AND DELIVERY

Delivery times are estimates and are not guaranteed. We are not responsible for delays caused by couriers, weather, public holidays, security situations, or other events beyond our control. Please provide a complete and correct address and keep your phone reachable for the courier.

Once your parcel is handed to the courier, responsibility for delivery passes to the courier. If your parcel is lost or delayed, contact us and we will help trace it as described in our Shipping Policy.

SECTION 7: CLAIMS AND UNBOXING VIDEO

To keep claims fair and verifiable, any complaint about a wrong or damaged item must follow the process in our Return & Refund Policy. This includes a clear, uninterrupted unboxing video that begins with the sealed parcel. Claims without the required video may not be accepted.

SECTION 8: INTELLECTUAL PROPERTY

Everything on our Services, including our name, logo, product names, packaging designs, photographs, videos, text, graphics, and website layout, belongs to Asian Glow or its licensors and is protected by law.

You may view and use our content for personal, non-commercial purposes only. You may not copy, reproduce, edit, republish, distribute, or use our content or branding for business purposes without our written permission. All rights not expressly granted are reserved.

SECTION 9: THIRD-PARTY TOOLS AND LINKS

Our Services may include tools, payment gateways, courier services, or links to websites run by others. We do not control these third parties and are not responsible for their content, policies, or practices. Use them at your own risk, and review their terms before engaging with them.

Any issue with a third-party product or service should be raised directly with that third party.

SECTION 10: PRIVACY

We respect your privacy. How we collect, use, and protect your personal information is explained in our Privacy Policy. By using the Services, you confirm that you have read it. Some information may be processed by our platform and service providers so that we can run the store and deliver your orders.

SECTION 11: REVIEWS, PHOTOS, AND FEEDBACK

If you send us reviews, comments, photos, videos, or other content ("Feedback"), you give Asian Glow a free, permanent, worldwide right to use, edit, and display it for our business and marketing, including on our website and social media, without payment.

You confirm that your Feedback is honest, belongs to you, and does not break any law or anyone else's rights. We may remove any Feedback that is unlawful, abusive, misleading, or offensive. We are not obliged to reply to or keep Feedback confidential.

If you have received a free product or incentive in exchange for a review, you must disclose it.

SECTION 12: ERRORS AND INACCURACIES

Our website may occasionally contain typing mistakes, pricing errors, or outdated information about products, offers, stock, or delivery. We may correct these at any time and may cancel or adjust affected orders, even after confirmation. If we cancel an order because of an error, you will receive a full refund of any amount paid.

SECTION 13: PROHIBITED USE

You agree to use our Services lawfully and respectfully. You must not:

- Use the Services for any illegal or fraudulent purpose
- Provide false information or impersonate another person
- Harass, threaten, or abuse our team or other customers
- Submit fake claims, edited videos, or misleading evidence
- Copy, scrape, or misuse our content, images, or website data
- Upload viruses or attempt to interfere with the security of our website
- Resell our products as an unauthorized seller or make false claims about being affiliated with us

We may suspend or block your access and cancel your orders if you break these rules.

SECTION 14: TERMINATION

We may suspend or end your access to the Services at any time, with or without notice, if we believe these Terms have been violated. You remain responsible for any amounts owed up to that point. Sections that by nature should continue after termination, including intellectual property, disclaimers, limitation of liability, and governing law, will remain in effect.

SECTION 15: DISCLAIMER

The Services and all products are provided "as is" and "as available." To the fullest extent permitted by law, we make no warranties of any kind, express or implied, including promises about specific results, uninterrupted or error-free service, or that the website will always be secure or available. Nothing in these Terms limits any consumer rights that cannot legally be excluded.

SECTION 16: LIMITATION OF LIABILITY

To the fullest extent permitted by law, Asian Glow, its owners, team, and partners will not be liable for any indirect, incidental, special, or consequential loss, including loss of profit, data, or opportunity, arising from your use of the Services or our products. Our total liability for any claim relating to an order will not exceed the amount you paid for the product concerned. This does not exclude liability that cannot be excluded by law.

SECTION 17: INDEMNITY

You agree to protect and hold harmless Asian Glow, its owners, team, and partners from any claim, loss, or expense (including reasonable legal fees) arising from your breach of these Terms, your violation of any law or third-party right, or your misuse of the Services or our products contrary to their instructions.

SECTION 18: GENERAL PROVISIONS

- Severability: If any part of these Terms is found invalid or unenforceable, the rest remains in effect.
- No waiver: If we do not enforce a right immediately, we have not given it up.
- Entire agreement: These Terms and the policies referenced here form the full agreement between you and us.
- Assignment: You may not transfer your rights under these Terms. We may transfer ours as part of business changes.
- Headings: Headings are for convenience only.

SECTION 19: GOVERNING LAW

These Terms are governed by the laws of the country in which Asian Glow operates. Any dispute will be handled by the competent courts of that jurisdiction, and you agree to their authority.

SECTION 20: CHANGES TO THESE TERMS

We may update these Terms from time to time by posting the new version on this page. Your continued use of the Services after changes are posted means you accept the updated Terms. Please review this page regularly.

SECTION 21: CONTACT US

Asian Glow
Email: asianglowpakistan@gmail.com
WhatsApp: 03428505963
Instagram: @asianglow0
Support hours: 9am to 9pm