RETURN & REFUND POLICY

Due to the nature of our skincare products, and for hygiene and safety reasons, Asian Glow does not offer refunds or exchanges unless the error is on our part (for example, a wrong item sent or a damaged product).

Please double-check your order details before completing your purchase, as we cannot accept returns for mistakes not caused by us. Once a product has been opened or used, it cannot be resold, returned, or exchanged.

MANDATORY UNBOXING VIDEO

To claim a wrong or damaged item, you must record a clear, uninterrupted unboxing video:

1. Start the video with the parcel fully sealed, showing all sides and the shipping label.
2. Open the parcel on camera without cutting or pausing the video.
3. Show the product(s) clearly, including any damage or the wrong item.

Claims without a complete unboxing video cannot be accepted.

HOW TO CLAIM

Contact us within 48 hours of delivery at [WhatsApp / email] with your order number and your unboxing video.

We appreciate your understanding and support of our commitment to product safety and quality.