Refund policy

Return & Refund Policy

Because our skincare products are personal care items, we are unable to accept returns or exchanges for hygiene and safety reasons unless the issue was caused by us. This includes situations such as receiving the wrong product or an item that arrives damaged.

Before placing your order, please review your selection carefully, as orders cannot be changed, returned, or refunded for customer errors. Products that have been opened, used, or had their seals broken are not eligible for return or exchange.

We appreciate your understanding and thank you for supporting our commitment to maintaining the highest standards of product safety and quality.

Important:
To help us process any claim for a damaged, missing, or incorrect item, please record a clear, uninterrupted video showing:

• The parcel while it is still fully sealed.

• The complete unboxing process from start to finish without any cuts or pauses.

• The contents of the package are clearly visible.

Claims submitted without a complete unboxing video may not be eligible for review.